Apr 18, 2019 09:16 PM EDT
Numerous Samsung Galaxy Fold users posted pictures of their Galaxy phone on twitter, showing the bulges on the crease of their unit. They also showed the slightly distorted screen of their phones that they say they can feel under their finger. The users say that their phones broke just a day after using the new Samsung Galaxy Fold phone and debris have been popping out of the crease and the hinge itself have been pressing up on the screen.
It is disappointing to discover that just a day or two after receiving your unit, it's already broken. Users claim that whatever happened it their phones, it is definitely not because they have treated their phones badly. They have done normal cellphone things like opening and closing the hinge and putting the phone in their pocket.
The users reached out to Samsung to get a statement about the phone's poor state, but it took them 24 hours to release one. Here is Samsung's statement in full:
"A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers."
The gist of this is that the company is looking into the unit and also warns its users to not peel off the protective layer that is found on top of the screen. Some users said that they received a replacement unit from Samsung straight from South Korea and they had the broken phones shipped back for inspection.
One of the users, Mark Gurman of Bloomberg, said on his twitter "The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. The phone comes with this protective layer/film. Samsung says you are not supposed to remove it. I removed it, not knowing you're not supposed to (consumers won't know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem"
Hopefully Samsung can solve the issue right away before their April 26th Launch!
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