A Closer Look at Vietnam's Vinmec's Patient-Centered Path to Clinical Excellence

Every year, over 40,000 people spend nearly 2 billion USD on overseas care. For Prof. Tran Trung Dung, CEO of the Vinmec Healthcare System, the concern is not the number of people leaving, but what their choice implies: a lingering perception that the safety, precision, or comfort they seek cannot yet be fully found at home.

This strategic focus reflects Vinmec's broader goal: to strengthen domestic clinical capacity, ensuring that world-class treatment can be delivered within Vietnam, while elevating the country's standing on the regional healthcare map.

In his view, clinical excellence is not a slogan. It is a promise delivered every day, validated by each patient's decision to remain at home for treatment, rather than boarding a flight abroad.

Building a Trusted Standard of Care at Vinmec

Clinical excellence at Vinmec does not begin with certifications or technology, but with the most human of moments, when patients feel safe, understood, and genuinely cared for at every step of their journey.

That foundation has been carefully built. Over the past decade, Vinmec has grown into one of Vietnam's most trusted private healthcare systems, operating a nationwide network of nine hospitals and seven outpatient clinics, with continued expansion underway. To date, the system has delivered care to more than seven million patient visits, achieving a patient satisfaction rate of 92 percent, among the highest in the country.

This commitment to quality has been recognized through leading international accreditations, including JCI—the United States' most respected benchmark for healthcare quality and ACC accreditation, the global gold standard for cardiovascular care management, recognized worldwide.

Together, these achievements reflect a long-term vision: that a Vietnamese healthcare institution can not only meet but exceed the expectations of patients who once believed that treatment abroad was their only option. They also serve as a quiet assurance behind every patient interaction at Vinmec, from the consultation room to recovery.

The Daily Practices That Define Vinmec's Clinical Excellence

"Great patient experience doesn't come from processes, it comes from people who feel valued." Dr. Ton That Tri Dung shared.

The real impact comes through a doctor who takes time to explain clearly, a nurse who checks in late at night, or a care team that works in quiet coordination so families feel supported and guided.

These gestures matter most when patients feel most vulnerable. As Mr. N.V.H., whose wife was treated for a severe stroke at Vinmec Da Nang, recalled: "I met Dr. Ton That Tri Dung, a doctor with a kind heart and skilled hands, who warmly and enthusiastically treated my wife. The nurses took care of her as if she were their own family. Their care made us feel not only like patients but also like family."

Besides, Vinmec's digital transformation, including EMRs, early-warning dashboards, and the Vinmec Data Platform, which allows clinicians to anticipate risks sooner, reduce delays, and personalize treatment across the entire journey from prevention to recovery.

Innovation That Makes Care More Human

Advanced technology at Vinmec is never introduced for its own sake; its purpose is to make care more humane, more precise, and more hopeful.

The answer is clearest in the stories behind the science.

Vinmec is home to Southeast Asia's first 3D-printed titanium chest reconstruction surgery. It was performed for a patient who, after a massive tumor, was preparing for the possibility of losing a significant portion of the chest wall.

Instead of a disfiguring operation, Vinmec's surgeons and engineers crafted a bespoke titanium implant, restoring both structural integrity and physical symmetry. But the real breakthrough was not the engineering achievement; it was the moment the patient sat up and drew a steady, confident breath.

It is a quiet reminder that, in the end, innovation is not measured by the sophistication of materials or devices, but by its ability to restore quality of life, comfort, and peaceful breaths free from fear.

Global Partnerships That Raise the Bar

For Vinmec, international collaboration is inseparable from accountability. Being part of the Cleveland Clinic Connected network means that every new protocol, every technology, and every clinical decision can be measured against some of the most respected standards in the world. It gives doctors and patients alike the reassurance that what happens here is benchmarked far beyond Vietnam.

Partnerships with VinUni—Vingroup's not-for-profit university and global technology leader GE Healthcare further strengthen this ecosystem. Together, they bring advanced simulation centers, world-class imaging programs, and hands-on training that prepares a new generation of clinicians to master international best practices while staying deeply attuned to the needs of Vietnamese patients.

This is why innovation at Vinmec never feels like a showcase of cutting-edge tools. Its purpose is to make treatment gentler, to shorten a difficult journey, and to restore dignity at moments when patients need it most.

A New Standard for Vietnam, and the Region

Looking ahead, Vinmec's ambitions reach far beyond its existing campuses. By 2030, the system aims to expand to 15 hospitals, helping shift Vietnam from a country where patients routinely travel abroad for care to one recognized as a regional center of trustworthy, high-quality medicine.

Yet the real transformation is seen in how clinical excellence is practiced every day, through innovation grounded in compassion, a disciplined culture of safety, data-driven decision-making, and global collaborations that bring world-class expertise closer to home.