With growing technology, governments across the globe are looking forward to boosting the citizen experience through advanced technologies. Keeping citizen's experiences a priority, many governments find conversational AI as the best solution to answer the ever changing citizen needs.
This comes as an upgrade to automation that helps the government agencies to take citizen's data and provide the best experience from all possible aspects. With the adoption of Conversational AI, government agencies have made it possible to blend the potential of Artificial Intelligence, Automation, and Chatbots that takes down citizen's queries and provides a highly reliable response.
Now, the exciting query is why government agencies are considering AI-driven chatbots for a better citizen experience? Here are a few things to keep in mind:
Lightning Speed Support: Every government is for the people and by the people. In short, the ultimate goal of a government is to serve the citizens in the best possible way and omit their everyday issues. However, it's not possible to solve citizen's problems within the hour. Here come the AI chatbots. They can communicate with the citizens 24x7 and note down their issues.
This is a great way to pamper the citizens and provide a legit way to ensure someone is always available to listen to their problems.
Serve Multiple Queries Simultaneously: Serving lacs and crores of citizens in real-time is impractical. However, automation and AI technology have made it possible. With AI, government agencies are available for the entire country. This ensures a negligible waiting period for any citizen. Chatbots with AI are highly capable of talking with multiple citizens simultaneously. This omits the necessity of large manpower.
Foster Omni-channel Experience: Earlier, chatbots were the only medium to narrate your problem, but today it has upgraded to the next level. Through AI-driven chatbots, it is possible to file a problem via different mediums (including voice command). In short, you can use any channel, anytime, anywhere, to file your complaint.
Create Centralized Data: Government also wants to store citizen's data for future reference. The government utilizes the citizen's data for the development and growth of the country. AI Chatbots are the best source to collect such information. Further, this data also helps to find common issues and rectify them immediately.
Build Relationship with Citizens: Yes, today's AI Chatbots are smart enough to understand citizen's behavior and respond to them accordingly. It helps the citizens to experience a friendly feeling and express their issues in a better way. AI chatbots are tailor-made to understand every possible query and respond to them in the shortest time frame.
Reduced Cost: Including AI chatbots has minimized manpower needs, ultimately reducing the government's handling and maintenance cost. A chatbot only requires one-time buying charges, followed by minimal maintenance charges. These charges are nominal when compared to staff costing.
Reducing cost is a significant part of saving citizen's money and utilizing it in other development aspects like construction, healthcare, transportation, etc. This is a great mindset to manage citizen's money better.
FACT: With AI Chatbots, the government is capable of reducing nearly 9% of overall costing.
The ultimate goal of the government behind AI-driven chatbots is to keep citizens happy.
* This is a contributed article and this content does not necessarily represent the views of sciencetimes.com
