Tapasya Kothapally

Tapasya Kothapally

Using Conversational AI to Engage Customers in the Modern Age

The past five years have seen exorbitant growth in the world of conversational engagement. When looking at global technology use, 2021 saw a record high of voice assistant users, finally surpassing 7.5 billion individuals. The most fascinating part of this increase wasn't the number but the regional demographics — while most users previously belonged to developed countries, recent analysis reveals that 50% of voice assistant users are now from developing regions.
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