Aug 17, 2017 10:11 AM EDT
The batteries of the refurbished Samsung Galaxy Note 4 get recalled after surfacing the overheating problem. This time it is not the Korean tech giant Samsung's fault.
Recently, the U.S. Consumer Product Safety Commission issued the recall for the batteries for the refurbished Samsung Galaxy Note 4. Last year consumers faced severe problems regarding the batteries of the Galaxy Note 7. But, the latest one is not so major, and most importantly FedEx supplied the batteries for these Galaxy Note 4 handsets.
According to the U.S. Consumer Product Safety Commission, FedEx Supply Chain placed the batteries in the Samsung Galaxy Note 4. The distribution of the devices took place through the insurance program of AT&T. The impacts of the overheating issue are not big this time, and around 10,000 units were recalled. So far no report has been surfaced regarding the injury or property damage and only one issue of overheating reported due to the non-OEM batteries.
The Samsung Galaxy Note 4 has the battery that is user-replaceable. According to TechCrunch, FedEx will send new batteries to the users, and the batteries will be identified with the green dot. The consumers who acquired the refurbished Galaxy Note 4 from December 2016 to April 2017 will receive these new units.
The consumers will get the pre-paid boxes so that they can send back their old batteries. The company utters that it is taking steps for the safe and quick return of the lithium batteries of the refurbished Samsung Galaxy Note 4. The company will replace the lithium batteries free of cost for the consumers.
The recall notice visible on the website of the Consumer Product Safety Commission clearly suggests the risk of overheating. The notice even says that some of the installed batteries in the refurbished Samsung Galaxy Note 4 are counterfeit. The commission has asked consumers to turn off the handset and stop using the batteries.
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