It is just past midnight in a London tech lab, but the digital lights never dim. On the screens, a lifelike face smiles, ready to answer questions in any of twenty languages, guiding a shopper through the maze of product choices.
This is not a late-night sales associate burning the candle at both ends—it is Eyekandy's Sales Ambassador™, an artificial intelligence-powered digital human who is quietly rewriting the rules of retail.
In an age when the line between the physical and digital store is blurring, the relentless, ever-present Sales Ambassador™ represents a harbinger of a new age in commerce, one where the perfect salesperson never needs to sleep.
As the retail world wrestles with labor shortages, rising costs, and the relentless march of e-commerce, Eyekandy's latest innovation poses a question with profound implications: What happens when the best salesperson in the room is not a person at all?
The answer, it seems, is unfolding in real time across the world's biggest retail channels.
The Rise of the Always-On Sales Rep
In May 2025, Eyekandy, a London-based leader in immersive commerce, unveiled what it calls the world's first digital human super-salesperson. The Sales Ambassador™ is not just another chatbot or faceless automation tool.
It is a hyper-intelligent, always-on digital sales representative created to guide, sell, and upsell—24 hours a day, seven days a week—across online stores, physical retail environments, and social shopping experiences.
Unlike its predecessors, the Sales Ambassador™ offers real-time, human-like product guidance that changes passive browsing into confident buying. With "instant-on" connection, it can be deployed at scale, in most languages, across all retail touchpoints.
Shoppers interact with a digital human who understands their needs, makes tailored product recommendations, and even incorporates augmented reality, allowing customers to visualize products in their own space.
The technology is not just about convenience. Eyekandy's system is built to perform better than the best sales rep, day or night. It guides shoppers across web, mobile, and even in-store kiosks, driving conversions with always-on product support and upselling intelligence.
"Imagine deploying your most persuasive, knowledgeable salesperson to every product page, every store aisle, and every shopper's pocket," says Joe Golden, Eyekandy's Product Director. "That's what the Sales Ambassador™ does. It doesn't just sell—it delights, personalizes, and performs at every touchpoint."
Sales Ambassador™ Solves Adoption Gaps
The launch of Sales Ambassador™ comes at a critical moment for retail. According to a 2024 survey by NVIDIA, 53 percent of retailers—especially those with annual revenues exceeding $500 million—are already using AI for store insights, queue analytics, and personalized recommendations.
The immersive technology market, valued at $44.1 billion in 2024, is projected to reach $184.3 billion by 2030, growing at a compound annual growth rate of 26.9 percent. Meanwhile, the global conversational AI market is forecast to hit $41.39 billion by 2030, driven by the demand for 24/7 customer service and real-time personalized engagement.
Retailers are under pressure to deliver smooth omnichannel experiences, blending the tactile appeal of brick-and-mortar with the convenience of digital commerce. AI is emerging as a key driver, with 73 percent of retail shoppers now engaging across multiple channels and nearly 70 percent of web visits to leading retailers coming from mobile devices.
Yet the industry faces hurdles: a lack of AI skills, technological infrastructure, and budget constraints temper the pace of adoption.
Eyekandy's Sales Ambassador™ is created to address these pain points. Its plug-and-play deployment means brands can connect the technology to existing infrastructure without major investments or retraining.
The digital human never takes breaks, never makes a mistake, and always knows exactly what product to recommend. For retailers, this means not just higher conversion rates but a measurable reduction in costly returns, as shoppers are guided to the right product the first time.
A New Kind of Salesperson
What sets the Sales Ambassador™ apart is not just its technical prowess, but its ability to replicate—and in some ways surpass—the best qualities of a human salesperson. Fluent in most languages, it delivers consistent brand messaging across every product, retailer, and country.
It is also capable of blending augmented reality experiences, allowing shoppers to see how a sofa looks in their living room or how headphones fit on their head, all without leaving the digital environment.
But the implications go deeper. "The most surprising thing we have learned is that shoppers are more likely to trust recommendations from our digital human than from a traditional chatbot or even a live agent," says Joe Golden.
"There is something about the combination of human-like interaction and perfect product knowledge that builds trust before the first click." This insight is shaping the next wave of retail AI, where the goal is not just to automate but to humanize the digital experience.
The Sales Ambassador™ does not just answer questions; it tells stories, guides shoppers through complex decisions, and even remembers preferences for future visits. As retailers grapple with the challenge of delivering personalized service at scale, Eyekandy's innovation offers a glimpse into a future where every shopper has a personal guide, without adding headcount.
Scaling at Speed
The ripple effects of Eyekandy's launch are already being felt across the industry. Retailers and brands eager to boost customer confidence, reduce returns, and unlock new sales growth are lining up to deploy the Sales Ambassador™. The technology's scalability means it can be rolled out to hundreds of stores and millions of shoppers almost overnight.
North America remains the largest regional market, but Asia-Pacific is closing the gap. By 2030, China is projected to account for two-thirds of total AI software revenue in the region.
For Eyekandy, the challenge is staying ahead in a fast-changing industry. The company's global network of over 100 retailers across 36 countries gives it access to a vast dataset—half a billion unique visitors annually—that fuels ongoing innovation. The Sales Ambassador™ is just the beginning.
The Human Touch in a Digital World
As the industry races toward a future defined by AI and immersive technology, one question lingers: Can a digital human truly replace the warmth, intuition, and adaptability of a skilled salesperson?
For now, Eyekandy's Sales Ambassador™ is making a compelling case that the answer is yes, at least for many of the moments that matter most in the buying journey.
In the words of Joe Golden, "The future of shopping is not about replacing people—it is about giving every shopper the confidence and guidance they need, whenever and wherever they choose to buy." In a world that never sleeps, the perfect salesperson may no longer be human, but the experience they deliver is more personal than ever. Discover how it works in this exclusive session.
